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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. When the RMA is approved, we can provide you with a packing slip so that the item can be shipped back to the vendor's warehouse. What's needed for the RMA to be approved: We must process a Return of Merchandise Authorization (RMA) with our warehouse to complete your return. Return of Merchandise Authorization (RMA) Must include the return authorization provided by East Shore Modern.Item is not assembled or modified in any way.It must also be in its original packaging.Unused and in the same condition that you received it.To be eligible for a return/refund your item must be: *PLEASE NOTE: The claims department is running on a 15 - 20-day delay due to a high volume of requests being processed. If your item was shipped via freight service we can arrange for the freighter to pick up the item. * Unless you use a carrier of your choice or return the item yourself to the vendor's warehouse with an RMA Authorization and packing slip or Bill of Lading.ģ. The cost of the return shipping will be deducted from the refund. Please email us your request to Return Labels/Bill Of Lading (BOL), and packing slips can be provided upon RMA Approval. Customer must reach out within 30 days of receiving the order to file a Return of Merchandise Authorization (RMA). We appreciate your understanding and cooperation as we look to make the return/refund process as streamlined as possible.ġ.

You may also return the item yourself to the warehouse with an authorized Packing Slip or Bill of Lading.

Item is shipped back to the warehouse using a fully insured and trackable shipping method of your choice (at your own expense).

The order is canceled before it ships out.

* In all cases listed above, we will do our best to replace or exchange for the same item(s) or a comparable one, if the item(s) is discontinued or on backorder, we will advise you on the available options.

Item(s) was lost in transit, and we cannot replace it due to availability.

UNFORTUNATELY, IF DAMAGE IS NOT NOTED OR REPORTED WITHIN THIS TIME FRAME, WE WILL NOT BE ABLE TO HONOR THE CLAIM, AS THE VENDOR WILL NOT BE ABLE TO DETERMINE IF DAMAGE WAS CAUSED BY DELIVERY OR FROM REGULAR USE.

ALL DAMAGE CLAIMS MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY, REGARDLESS IF YOU ARE GOING TO USE THE ITEM THAT DAY OR NOT.

A brief description of what happened and what the damage is.

Photo of the item(s) received along with the packaging displaying the incorrect SKU Number.

Photo(s) of the following must be emailed to along with your order number:

Item(s) purchased was not the item received (Example - Received the wrong SKU).

As we will not make any exceptions outside of the ones mentioned in the section below.įull refunds will ONLY be credited for the following reason (Verification Will Be Required): If you are unsure of any section in this policy, please be sure to contact us at or via our support chat found at the bottom right corner of the site for clarification. We encourage all our customers to read this entire policy and fully understand what it means before placing your order.

If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging. We are proud to offer a 30-day Hassle-Free Return Policy.